Privacy Policy
This Privacy Policy explains how Brendan James Dower, ABN 32 465 388 002, handles personal information when you visit brendandower.com.au, make an enquiry, communicate with Brendan, request a quote, book work, or engage Brendan for video, AV, streaming, broadcast or related technical production services.
In this policy, Brendan James Dower is referred to as Brendan, I, me or my.
I aim to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or another applicable privacy law applies, I handle personal information in accordance with those requirements.
Information Collected
The personal information collected depends on how you interact with the website and the business.
This may include your name, email address, phone number, company or organisation, ABN, billing details, venue details, event details, production briefs, availability selections, technical requirements, supplied files, communications, quotes, bookings, invoices, payment records and supplier information.
Website information may include pages viewed, contact actions, enquiry-form interactions, referring website, campaign parameters, browser or device information, security logs, ordinary request logs and a random first-party session identifier used for website analytics.
I do not intentionally collect sensitive information through the website. Please do not include sensitive information in an enquiry unless it is genuinely necessary and you are comfortable providing it.
How Information Is Collected
I usually collect personal information directly from you when you submit an enquiry form, email or call me, request a quote, make a booking, provide production documents, supply technical information or otherwise communicate with me.
I may also receive information from a production company, venue, organiser, supplier, contractor, client representative or other person coordinating work with you or on your behalf.
Some website, analytics, security and technical information is collected automatically when you use the website.
How Information Is Used
Information is used to respond to enquiries, check availability, prepare quotes, confirm bookings, deliver event and technical work, communicate about work, invoice, receive payment, maintain business records, prepare run sheets, technical notes, cue notes, system plans, show files and post-job records.
Information may also be used to operate, secure, troubleshoot and improve the website and business systems; prevent spam, misuse and security incidents; manage insurance, accounting, tax and legal obligations; resolve questions, complaints or disputes; and administer an ongoing business relationship.
If required information is not provided, I may not be able to respond to an enquiry, prepare a quote, confirm a booking or provide the requested service.
Website Analytics, Cookies and Logs
The website may use first-party interaction analytics to understand page visits, availability interactions, contact actions and enquiry-form performance.
Analytics may use a random session identifier stored in your browser session storage. The website does not use analytics cookies for advertising profiling and does not sell analytics information.
Hosting, security and infrastructure providers may use cookies, logs or similar technologies that are strictly necessary to operate, secure, protect and diagnose the website.
Where analytics or security information is stored, I take reasonable steps to minimise unnecessary personal detail and use it for operational, security and business-improvement purposes.
Sharing Information
Information may be shared where reasonably necessary with venues, production companies, suppliers, subcontractors, crew, freight providers, accommodation providers, accountants, insurers, payment providers, banking providers, software providers, hosting providers, communications providers, professional advisers, regulators, courts, government bodies or law-enforcement agencies.
Information is shared only where needed to deliver the work, operate the website, run the business, comply with obligations, protect rights or respond to a lawful request.
Personal information is not sold. Submitting an enquiry does not add you to an unrelated marketing list.
Overseas Processing and Cloud Services
Some technology, hosting, storage, communications, payment and business-administration providers operate globally. As a result, personal information may be stored, processed or accessible outside Australia, including in countries where those providers operate.
Where practical, I use reputable providers and take reasonable steps to rely on appropriate privacy, confidentiality and security protections. Privacy protections and legal requirements may differ between countries.
Storage, Security and Retention
Information may be stored in email, accounting systems, job records, cloud services, production files, backups, payment systems, website infrastructure, analytics systems and business administration tools.
I take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet, email, cloud or storage system is completely secure. If a data breach occurs, I will assess and respond to it and, where the Notifiable Data Breaches scheme applies, notify affected people and the Office of the Australian Information Commissioner when required.
I keep personal information only for as long as reasonably needed for the purposes described in this policy, an ongoing business relationship, dispute resolution, or legal, tax, accounting and insurance requirements. When information is no longer needed, I take reasonable steps to delete it or de-identify it.
Direct Marketing
I may contact you about your enquiry, quote, booking, existing work or an ongoing business relationship.
I will only send separate marketing communications where permitted by law and where you would reasonably expect it or have agreed to receive them.
You can ask me to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting me. I will action the request within a reasonable time and without charge.
Access, Correction and Complaints
You may ask for access to personal information I hold about you or ask me to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
I may need to verify your identity before providing access or making a correction. I will respond within a reasonable time. If I cannot fulfil a request, I will explain why where required or appropriate.
If you have a privacy question or complaint, contact Brendan using the contact details published on the website or in your quote, invoice or project communication. Please include enough information for me to understand and investigate the issue.
If you are not satisfied with the response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
Australian Consumer Law and Legal Rights
Nothing in this Privacy Policy limits any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified under Australian Consumer Law, privacy law or other applicable law.
Changes to This Policy
I may update this policy when my services, website, providers, systems or legal obligations change. The current version and its effective date will be published on this website.